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Safety Tips for Tech enabled banking
Home » Help Desk » Customer Education Series » Safety Tips for Tech enabled banking

Safety Tips for Tech enabled banking

Safety Tips for your Saraswat Bank ATM/Debit Card, Mobile Banking, and Internet Banking:

We take the security of your account very seriously and that does not change under any circumstances. Before you start using any of our technology enabled services please take a little time to read about how you can help us protect your account and secure your transactions.

A. PREVENT FRAUD AT ATM

  • KNOW who is around you at an ATM center and make sure no one accompanies you at the ATM, be more cautious at night, and avoid using ATM if you are around suspicious people
  • DO NOT take any help from unfamiliar persons standing near ATMs except from on duty security guard if your card is unexpectedly retained by ATM machine and CONTACT Saraswat Bank immediately
  • DO NOT use the ATM if you find anything suspicious in and around the ATM. In such a situation alert the nearby guard around ATM, if available or call the police
  • CONTACT Saraswat Bank immediately if you find that the ATM machine is tampered after you  insert your card
  • STORE Saraswat Bank customer care and IT support number on your phone for quick help in case you unfortunately find yourself in any ATM problem
  • After withdrawal of cash, SAFELY and UNNOTICEABLY put your cash and ATM/Debit Card in your pocket before leaving the ATM
  • DO NOT leave the ATM room unless the main screen is displayed after you complete the transaction
B. SAFEGUARD YOUR CARD AND PIN

  • DO NOT reveal your PIN to anyone including Bank (Saraswat Bank staff would never ask for your PIN) and Police
  • USE your hand to shield while entering your PIN at Shops, restaurants, petrol pumps etc. to maintain PIN’s secrecy
  • DO NOT allow anyone to take your card for making transaction when in restaurants, shops, petrol stations etc.
  • DO NOT write your PIN or document it anywhere
  • DISREGARD any information through that requires you to courier your ATM/Debit Card, PIN, Online Banking Password, Mobile Banking Password or cash
  • CARRY your ATM/Debit Card only when you need it
  • KEEP your handbag or wallet in sight
C. SAFETY OF CARD & PIN DURING INTERNATIONAL TRAVEL

  • LET US KNOW when you are travelling abroad. We will ensure additional security of your Card and its transactions
  • UPDATE you contact details with us like your mobile number and email address
  • STORE our customer service number for Lost and Stolen Card on your phone
  • KEEP your bag and Card in sight at all times
D. DETECT CARD FRAUD AT YOUR END

  • DISPOSE all documents (receipts, PIN mailers etc.) or any sensitive account information that you have stored
  • When changing your ATM PIN or Internet Banking or Mobile Banking passwords for the first time, AVOID using simple numbers like 1234 or 0000 etc. - use different numbers which cannot be easily cracked by hackers or fraudsters
  • Regularly CHECK your transaction statements for UNAUTHORIZED transactions and if you do not recognize any transactions inform Saraswat Bank immediately

Saraswat Bank NEVER sends a courier/email requesting your ATM/Debit Card, PIN, Internet Banking Password, Mobile Banking Password or cash. Contact Saraswat Bank and Police immediately if this happen.

Saraswat Bank may CALL you as practice of fraud detection to verify genuineness of the transaction. However, doing so we will never ask for your password or any sensitive information pertaining to your bank account. 

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